Are appointments required?
It is strongly recommended to book an appointment to ensure that one of our experienced bridal consultants can give every bride their full attention and so a change room is available for you.
Why do I have to take my shoes off when I come into your store?
Our beautiful gowns touch the floor so we kindly ask that you remove your shoes when you enter our store. We ask this so that we can keep our sample dresses as clean and beautiful as possible so that our customers have a nice clean dress to try on and purchase. We do supply slippers for you to wear in the store, or you can bring your own slippers/indoor shoes. We apologize if this is an inconvenience to you, it is not our intention to offend anyone.
How long do I have for my appointment?
What is the Platinum Room?
Please click here to read more about this wonderful experience.
For this room we allow the appointment to be 2 and a half hours.
Who should I bring with me?
Choose friends or relatives who know you well and that you can trust to help you with choosing your dream dress.
What should I bring with me to my appointment?
Strapless bra is always good to have, it’s a lot easier to picture how the dress is going to look without black straps in the way.
Some brides also like bringing their own pair of heels with height they are thinking of for the wedding day.
We recommend wearing full back nude underwear.
What is the price range for your wedding gowns?
How long does it take to order a wedding dress?
It’s always best to start looking a year before your wedding, so then you are not feeling pressured.
Do you offer steaming for dresses that were not purchased at your store?
When should I order my Veil/Headpiece?
When you are here choosing your dress we can also look at accessories and order at the same time, that way they can be in for when your dress arrives.
Can I complete my entire look in one appointment?
How long does it take to order dresses for other members of my wedding party?
If you are having your bridesmaids all in the same colour, we wait until every member has been measured and paid deposit before we order, as we want to ensure they are all cut from the same dye lot.
How come you don’t have every dress in-store that is on your website?
We bring in what people have been asking for in Durham Region and make an educated judgment on purchasing the gowns.
What sizes do you carry in store for me to try on?
Do you have plus size dresses?
How come I have to order a dress 2 size bigger then what I normally wear?
Each designer has different size charts, and we have to go with what size will work best with your measurements.
How do I pay for my dress?
You may pay by Cash, Debit, Visa or MasterCard
When your dress comes in you are required to pay the rest of the balance off, and take it with you.
If you purchase a dress off the rack full payment is required and you must take the dress with you.
Are my family members allowed to take pictures?
We want you to be able to capture your shopping experience with your family and friends.
Are alterations included in the price?
We do know of seamstresses who are local and we can give you their information when you are in.
Can I buy a wedding dress of the rack?
All of our gowns are for sale off of the rack as well.
Ask your bridal consultant for more details.
Do you offer Consignment?
As of January 1st, 2019 we are no longer accepting new consignment dresses.
We will be finishing out the contracts that we have with current customers.
Click here to view the current collection.
What is required for tuxedo rentals?
Once the tuxedos arrive in store (week of the event) the remaining balance is then due.
Ask a consultant for more details about our Tuxedo Rentals.