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FAQ’s

Are appointments required?

It is strongly recommended to book an appointment to ensure that one of our experienced bridal consultants can give every bride their full attention and so a change room is available for you.

We do accept walk-ins, however our appointments come first. 

Why do I have to take my shoes off when I come into your store?

Our beautiful gowns touch the floor so we kindly ask that you remove your shoes when you enter our store. We ask this so that we can keep our sample dresses as clean and beautiful as possible so that our customers have a nice clean dress to try on and purchase. We do supply slippers for you to wear in the store, or you can bring your own slippers/indoor shoes.  We apologize if this is an inconvenience to you, it is not our intention to offend anyone. 

How long do I have for my appointment?

We allow 1.5 hours for your bridal gown appointment, if you book one of our Platinum Rooms we allow 2 hours. 

Bridesmaid appointments we allow 2 hours.

Special occasion appointments for mother’s, flower girls, prom, first communion, etc we allow 1 hour.

What is the Platinum Room?

You may have heard our consultants talk about this fantastic room, or another bride.

Please click here to read more about this wonderful experience.

For this room we allow the appointment to be 2 hours.

Who should I bring with me?

We know that everyone’s opinion is important to you, but the focus should always be on you.

Choose friends or relatives who know you well and that you can trust to help you with choosing your dream dress.

We recommend 3-4 guests to come with you. 

What should I bring with me to my appointment?
We recommend you bring pictures of styles that you like.

Strapless bra is always good to have, it’s a lot easier to picture how the dress is going to look without black straps in the way.

Some brides also like bringing their own pair of heels with height they are thinking of for the wedding day.

We recommend wearing full back nude underwear.

How do I pay for my dress?

We require a 50% deposit of the total when we order your dress.

You may pay by Cash, Debit, Visa or MasterCard

When your dress comes in you are required to pay the rest of the balance off, and take it with you.

If you purchase a dress off the rack full payment is required and you must take the dress with you.

We do offer interest free payment plans, be sure to ask your consultant for more details.

Are alterations included in the price?
Our prices do not include alterations. We do not do alterations in our store.

We do know of seamstresses who are local and we can give you their information when you are in.

What is your return policy?

All sales are final. There will be No Refunds or Exchanges once a new order has been placed.

What is the price range for your wedding gowns?

We have prices that start at $250 and go up to $2,900

How long does it take to order a wedding dress?
The industry standard is 6 to 8 months and may vary by designer.

It’s always best to start looking a year before your wedding, so then you are not feeling pressured.

Can I buy a wedding dress of the rack?

Absolutely!

We always have a sale section, where sample dresses go to make more room for beautiful new dresses. 

All of our dresses are in great condition, and may just need some light steaming to freshen them up.

Every dress that you see in the store is available to be purchased that day! So if it fits you well, is the right colour and you are tight on time you can purchase that dress!

Do you offer steaming for dresses that were not purchased at your store?
Yes! We do charge for steaming the dress, and the cost depends on the type of dress.
When should I order my Veil/Headpiece?
Our designers take about 3-4 months to get accessories from, we also sell off the rack.

When you are here choosing your dress we can also look at accessories and order at the same time, that way they can be in for when your dress arrives.

Can I complete my entire look in one appointment?

Absolutely! Not only do many brides find their dress on their first visit to our salon, but they also find all their accessories (veils, headpieces, jewelry etc) on their first visit.

How long does it take to order dresses for other members of my wedding party?
For bridesmaids and mothers we recommend 3-4 months, flower girls 2-3 months.

If you are having your bridesmaids all in the same colour, we wait until every member has been measured and paid deposit before we order, as we want to ensure they are all cut from the same dye lot.

What sizes do you carry in store for me to try on?

We carry the largest assortment of dress sizes, starting from size 2 and going up to a size 28.

Do you have plus size dresses?

Yes! We have a great selection of plus size dresses in store from size 18-28. Dresses can be ordered up to size 34 as well. 

How come I have to order a dress 2 size bigger then what I normally wear?
Bridal and Formal Wear fits 1-2 sizes smaller then regular clothes.

Each designer has different size charts, and we have to go with what size will work best with your measurements.

Are my family members allowed to take pictures?
Absolutely!

We want you to be able to capture your shopping experience with your family and friends.

What is required for tuxedo rentals?

Once all measurements have been received from all members of the party, a 50% deposit is required to place the order.

Once the tuxedos arrive in store (week of the event) the remaining balance is then due.

Ask a consultant for more details about our Tuxedo Rentals.

Collin’s Formal Wear